SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of clarionelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of clarionelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of clarionelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clarionelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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This is great to wear on an evening out. It is not a watch I would wear day in and day out as I wouldn't want to mess it up, but for a special occasion it is great to have. I have to know what time it is so having a watch makes it possible. I love it as an old fashion clock and not a digital one as it makes it more realistic to a clock.
Bought this for my girlfriend. She loves it! It looks premium, like an expensive watch. I'm surprised with the build quality. Considering its weight, it doesn't feel cheap at all. Overall, I'd definitely recommend it.
I absolutely love the design!!! It looks expensive even though I didn’t pay much. The only concern is the lack of numbers or dots on the face… Really difficult to tell time, but as an accessory it’s perfect!!
I love this watch!!! It is comfortable and lightweight and very stylish. I love the deep green color and how it fits perfectly. I have had a lot of lovely compliments about the style and colour.
An attractive and stylish watch at a very reasonable price. Looks good, and is an excellent timekeeper. The colour and the design made it quite different to other watches.
Very nice looking watch and a bit unusually shaped. I really like it a lot. Would highly recommend it for yourself or as a gift.
The strap feels comfortable but still too big for my tiny wrist. Had to go to a repair person to adjust it. Otherwise, a great choice for money
The design of the watch is really unique, which my wife liked a lot. The belt is comfortable to wear, and the watch is lightweight.
I love this type of watch. It's a perfect match of green and gold. It really shines. Although it's so inexpensive, it's still very noble on the hand
I am very pleased with this watch. It is very pretty and I love the color. I would recommend it if you are looking for a classy watch.
Excellent product! Very fashionable, trendy color with crystals. Excellent choice for any age group! And at a very decent price!
It is a great size watch and the most beautiful colour. It is definitely a watch for evening or day
Very pretty! Lightweight and not too big. Fits my tiny wrists. Easy to adjust the strap
I love this watch, because it's not too big. It is a great watch for the price.