SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of clarionelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of clarionelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of clarionelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clarionelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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By giving this product a five star review, I am not implying that it is perfect. However, given the very low price point and apparent quality of this watch, you really aren't going to find anything better. It looks expensive, feels expensive, and the second hand gives off a satisfying, audible tick. The band also feels very high quality and, although it is a zinc alloy mesh band, does not not catch on my arm hairs. Even though it is minimalistic, it is very easy to read. Adjusting the time was very easy. This watch is VERY affordable for something I'd blindly guess was at least $100. I would recommend this to anyone who wants a more sleek looking watch without dropping too much cash.
This watch is a great watch and especially for only $2.49! It's lightweight, it’s extremely thin, and is super stylish. The look it gives you really ties together any outfit you're wearing, it's a great everyday watch. However, once you take it off and hold it in your hand, you can tell it was a low-end watch due to the weight. You can also slightly hear the ticking of the hands if you listen closely. With that being said, I don't think anybody is buying this watch expecting to get a top of the line watch and I'd definitely take a watch that looks great that uses slightly less expensive materials than a watch that's made with good materials but looks like crap. Would definitely buy it again!
As a watch enthusiast, I didn't know what to expect from this watch, as I was unfamiliar with it. Certainly, for less than $10, it was not much of a concern, but still.... Well, I am definitely pleasantly surprised and very happy I took the chance on this watch! It is well made; the face is crisp and clear and the hands align very well. Proportions are correct and well thought out; it's simply a polished product. I definitely recommend this product. I strongly believe anyone who orders will be highly satisfied.
The watch is lightweight and slim, a big plus for me. I'm a big dude, 300lbs at 6'3", but never found the giant watch thing appealing. Having a 5lb clock on your wrist just seemed terrible to me. I have always liked slim watches and this fit my needs. Holding it in your hand, you know it's a cheap watch, but it works just fine. I really like how it looks like it costs way more. I have had so many people ask me how much it costs or what brand it is.
I was honestly expecting it to feel light/cheaply constructed, but I was wrong. This thing is made of metal and has some weight to it. It FEELS high quality. The strap is nice, too. I can't speak to long-term/everyday use, because that's not why I bought this, but for my occasional use, this thing is perfect.
This watch is very easy to set, the face is a good size and easy to read even without numbers. The band is great, I really like the feel of it, it is smooth and a nice weight. It is also easy to adjust. I would suggest getting this watch for yourself or as a gift.
This is a case of you get what you pay for. However, the only issue is that the class that keeps the watch connected constantly becomes loose and you must be aware at all times and adjust it before it releases from your watch. If you can get over that, then visually the watch is outstanding for the price.
I definitely recommend this product; as I mentioned above, for less than $30, with the security that comes with ordering from Amazon, the risk is very low. It's a no-brainer. I strongly believe anyone who orders will be highly satisfied.
The ticking of the second hand is LOUD. It drives me insane when I’m at work. For the price this really is a great watch, but just know that you really do get what you pay for.
I like this watch so much that I wear it pretty much daily and not only with suits but anything else. It looks great no matter what you wear.
The watch itself is the very definition of "minimalist". Simple face, simple dial, and a calendar window, I like it a lot.
The watch is certainly good looking, but the clasp will NOT stay closed, even after I tightened the band to a snug fit.
This watch is elegant but casual. It's sleek band is just that, sleek and cool.
Really great product. Can't beat its price and quality.
I am very pleased and highly recommend this watch.
I got this for my husband as a gift and he loves it!
This watch is amazing for the price!!!
Wow. Elegance on a wrist.